Returns & Exchanges
Sandro offers a sophisticated and seamless return process, allowing you to return your unworn items within 30 days of delivery for a full refund. We ensure your shopping experience remains as refined as our collections by providing complimentary return shipping on all domestic orders.
Initiate Your Return
Log into your online account or visit our guest return portal to select the items you wish to send back and receive a prepaid shipping label.
Prepare Your Package
Carefully place the items in their original packaging, ensuring all designer tags and security seals remain intact and attached to the garments.
Ship the Items
Affix the prepaid return label to your parcel and drop it off at any authorized collection point or schedule a courier pickup at your convenience.
Receive Your Refund
Once our quality control team has inspected and approved your return, your refund will be processed to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing